How long does shipping take?
Everything's made to order, one piece at a time. Caps and small accessories usually go into production within about a business day; apparel takes a bit longer, typically 2–4 business days. Add another 3–7 business days for shipping once it leaves production. You'll get a tracking link the moment it's on its way. Shipping's free on everything — it's already built into the price, not an add-on at checkout.
What's your return policy?
Wrong size or changed your mind? We'll exchange it for the right size or a different piece, free, within 30 days — just get in touch. Because everything's made to order, we do exchanges rather than open-ended refunds, but if something's genuinely not working out, tell us and we'll figure out the right call together. If something arrives damaged or misprinted, that's on us — free reprint or refund, no argument, just send a photo within 30 days of delivery.
How do your sizes run?
The pocket tees and long sleeves run true to size in a relaxed, not-tight fit. They're garment-dyed, so expect a little shrink-to-fit in the first wash before they settle in. If you're between sizes, most people size up for a more broken-in feel. The caps, the beanie, and the sticker sheet are one size, so there's nothing to check there.
| Size | Chest, laid flat | Body length | Sleeve length — Pocket Tee | Sleeve length — Long Sleeve |
|---|---|---|---|---|
| S | 18 1/4" | 26 5/8" | 16 1/4" | 31 7/8" |
| M | 20 1/4" | 28" | 17 3/4" | 33 1/4" |
| L | 22" | 29 3/8" | 19" | 35 5/8" |
| XL | 24" | 30 3/4" | 20 1/2" | 37 1/4" |
| 2XL | 26" | 31 5/8" | 21 3/4" | 38 3/4" |
| 3XL | 27 3/4" | 32 1/2" | 23 1/4" | 39 3/4" |
Chest is measured laid flat, one inch below the armhole — double it for the full circumference. Still unsure? Email hello@slowcharter.co with your usual tee size and we'll help you land the right one.
What are your products made of?
Depends on the piece — every product page lists the exact fabric and construction details. Short version: real materials, nothing thin or flimsy. We'd rather tell you than have you find out.
Do you ship internationally?
Not yet — right now we only ship within the United States. We're hoping to expand as the shop grows, and this'll be one of the first things we update when it does.
Can I change or cancel my order after I place it?
Reach out within a few hours of ordering, before it's gone into production — that's usually your window to change or cancel it cleanly. Once it's in production, we can't stop it, but we'll tell you honestly which situation you're in rather than leaving you guessing.
Is this a real brand, or a print-on-demand shop with a nice website?
Fair question, and the honest answer is: right now, it's made to order through a print-on-demand partner, the same way a lot of small apparel brands start. What's not print-on-demand is the design, the fabric choices, and the fact that we wear-test everything ourselves before it goes up for sale. If that changes — in-house stock, different production — we'll say so.
Do you offer gift wrapping or gift notes?
Not yet — there's no gift-wrap or note option at checkout right now. The caps, the beanie, and the sticker sheet are our easiest “just get this for someone” picks regardless — one size, no guessing.
What if I'm not sure what to buy?
The caps, the beanie, and the sticker sheet are the lowest-risk picks — one size, easy to like, no sizing to guess at. Beyond that, email us and we'll give you a straight answer, not a sales pitch.