Refund policy

Last updated: October 13, 2026

Every item from Slow Charter is made to order, and every price already includes shipping — there's no separate shipping charge added at checkout. Because production starts quickly after you order, here's how we handle sizing, fit, and anything that arrives wrong.

Wrong size or changed your mind

We'll exchange it for the right size, free, within 30 days of delivery — email hello@slowcharter.co with your order number and we'll get it started. Because everything's made to order, we handle sizing and fit issues as exchanges rather than open-ended refunds, but if an exchange genuinely isn't the right fix, tell us and we'll work it out with you directly rather than pointing you at a policy.

What we'll fix outright

If your order arrives with any of the following, we'll replace it or refund you at no cost, no exchange required:

A manufacturing or print defect
The wrong item or wrong size than what you ordered
Damage that occurred in shipping

To report an issue, email hello@slowcharter.co within 30 days of delivery with your order number and a photo of the problem. We'll get a replacement or refund moving quickly once we've confirmed the issue.

Order changes and cancellations

Because production often begins shortly after an order is placed, we can only change or cancel an order if you contact us within a few hours of ordering, before it enters production. Email hello@slowcharter.co right away if you need to make a change.

Refunds

Approved refunds are issued to your original payment method. Please allow a few business days for it to appear, depending on your bank or card provider.